Frequently Asked Questions
FAQs
What areas do you serve?
We serve all areas throughout the Poconos, including East Stroudsburg, Stroudsburg, Mount Pocono, Tannersville, Long Pond, Tobyhanna, Bushkill, Cresco, Blakeslee, and surrounding townships. If your property is in the Pocono Mountains region, we can come to you. Additionally, we also provide services in Philadelphia, Bucks County, and Wildwood, NJ.
How do I book your services?
You can book directly through our website by selecting the package that fits your needs. Once your purchase is complete, we’ll reach out to confirm scheduling and project details. After everything is finalized, you’ll receive a confirmation email from our booking system with all the details of your appointment.
Do you charge a travel fee?
Yes, travel fees are billed separately. Our standard travel rates are:
Poconos: $95
Wildwood, NJ: $115
Philadelphia & Bucks County: $35
For other locations, the travel fee will be calculated based on the destination and may include additional costs such as parking fees and tolls.
How should I prepare my property for the photoshoot?
To get the best results, we recommend having your property photo-ready before our photographer arrives. This means the space should be clean, decluttered, and staged as you’d like it to appear in your listing. In addition to preparation, we highly recommend that either the property owner or a property manager/assistant be present for at least the first hour of the photoshoot. This allows us to review all property features together and ensure everything is in photo-ready condition. For your convenience, we’ve also created a detailed Property Preparation Guide.
What is your turnaround time?
Our standard turnaround time is 2–3 business days. For larger packages or projects that include twilight or aerial photography, please allow an additional 1–2 business days for processing and delivery.
How will I receive my photos?
All photos are delivered through our booking system. You’ll receive a link once your project is complete, and you can also log in anytime at my.commercialpicture.com to re-download media from current or past photoshoots.
Once your photos are ready, you’ll receive an email with a direct link to view and download your media. Simply click the link to access your gallery, where you can download or share your photos.